1 Year Warranty
As you know, all of our products have 60 days guarantee. But with this offer you can extend the term, which means:
If you are not satisfied with our product, contact our customer service firstname.lastname@example.org with the subject line "1 Year Money-Back Guarantee". Please also write us your experience with the product.
After the exchange or refund has been approved, return the product with the original packaging. The address is available from our customer service.
Note: Guarantee policy applies to physical products only.
Our right of return is valid for 30 days. If 30 days have passed since you made your purchase, we can not offer you a refund or exchange.
1. To be eligible for a refund, the customer must have tested the product for at least 20 days.
2. If you are not satisfied with our product, contact our customer service email@example.com with the subject line "30 Day Money Back Guarantee". Please also write us your experience about the product.
3. After the exchange or refund has been approved, return the product with the original packaging.
4. Incomplete or unidentifiable claims are invalid.
5. The reimbursement fees are borne by the customer
6. After the product has successfully returned from the return, you will receive the full amount of the purchase price refunded.
Lost or stolen packages
MrSpinecare™️ is not responsible for stolen parcels that have been confirmed to have been sent. Upon request of the customer,
MrSpinecare™️ will confirm that the shipment has been made to the address entered by the customer. Information about the date of delivery, the current status and the transport company is forwarded by
MrSpinecare™️ to the customer so that the customer can get to the bottom of the problem
Do you ship worldwide?
Yes - we ship worldwide. We provide Domestic and International Shipping with tracking. No sales tax - we want your experience to be simple and efficient - just the way we like it.
What are your shipping and processing times?
Standard Shipping Times
USA: 3-7 days
Canada: 9-19 days
Australia: 9-19 days
Europe: 9-19 days
World wide: 15-29 days
Orders can sometimes take 1-3 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at firstname.lastname@example.org and we'll help you out!
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.