Standard Shipping Times
USA and Canada: 14 - 21 days
Oceania: 15 - 21 days
Europe: 12 - 21 days
Latin America: 17 - 25 days
Other countries: 18 - 30 days
Orders can sometimes take 3-6 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at firstname.lastname@example.org and we'll help you out!
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
If you did not receive the product within the guaranteed time (45 days not including processing time), you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
Your satisfaction is our #1 priority. We offer a risk-free ironclad 90-day guarantee. If you do not want the product you’ve received you may request a return to us with no restocking fee for refund, but you must return the item at your expense.