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Refund policy

Our right of return is valid for 60 days. If 60 days have passed since you made your purchase, we can not offer you a refund or exchange.

1. To be eligible for a refund, the customer must have tested the product for at least 45 days.

2. If you are not satisfied with our product, contact our customer service support@mrspinecare.com with the subject line "60 Day Money Back Guarantee". Please also write us your experience about the product.

3. After the exchange or refund has been approved, return the product with the original packaging. The address is available from our customer service.

Our warehouse at 1341 Galaxy Way Ste G Concord CA 9452


4. Incomplete or unidentifiable claims are invalid.

5. The reimbursement fees are borne by the customer

6. After the product has successfully returned from the return, you will receive the full amount of the purchase price refunded.

Lost or stolen packages

MrSpinecare™️ is not responsible for stolen parcels that have been confirmed to have been sent. Upon request of the customer,

MrSpinecare™️ will confirm that the shipment has been made to the address entered by the customer. Information about the date of delivery, the current status and the transport company is forwarded by

MrSpinecare™️  to the customer so that the customer can get to the bottom of the problem.